Powered by EffiGov - Not Managed or Endorsed by the City of Aurora
Aurora, Colorado24/7 City Services Line
24/7 City Services Line
Built for Aurora Residents
This independent community tool helps Aurora residents reach the right city resource 24/7 by phone. It's not an official City of Aurora service, but it answers questions, files service requests, and connects you to the same departments faster - day or night.
Call (303) 732-5325
What should I call about?
Days Live
Total Calls
After Hours
Powered by AI
What AUR311 Can Do
One number. 4 ways to get help from city services.
Create Service Tickets
File real 311 requests through SeeClickFix
Pothole Repair
Street Light Out
Illegal Dumping
Sidewalk Repair
Park Maintenance
Drainage Issues
Instant Answers
Get accurate information about any city service
What are the trash pickup hours?
How do I pay a parking ticket?
Where can I get a building permit?
When is the next city council meeting?
Text Resources
Receive links and contact info via SMS
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Smart Transfers
Instantly connect to the right department
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Try it now - all of these features work 24/7
What Residents Are Saying
Real feedback from community members
"Tried it at 10:30 on a Sunday. Didn't expect anyone to answer, but it walked me through reporting the pothole. Pretty cool."
After HoursAll testimonials are anonymous and collected from actual users
For City Staff
Interested in how this works or how residents are using it?
For Journalists
Interested in covering civic innovation?
Contact us at media@effigov.com
If this helped you, share AUR311 to help your neighbors too 🧡
Frequently Asked Questions
About This Hotline
What is aur311.com?
aur311.com is a free, independent voice-AI tool that helps residents find the right city department, submit service requests, and get quick answers 24/7. It was created by EffiGov, a civic-technology company focused on making it easier for residents to connect with their local government.
Is this an official City of Aurora service?
No. This tool is not managed or endorsed by the City of Aurora. It was built using publicly available information and open service-request systems so residents can get help faster, especially after hours.
How It Works
If it's not official, are my requests real?
Yes - every ticket you create is sent through the city's official 311 system (via SeeClickFix). You'll receive a confirmation text with a link to your live, trackable request inside the city's public system.
Can it transfer me to real city departments?
Yes. When you ask to be connected, you'll be transferred to the official phone numbers of city departments, such as Engineering, Utilities, or Animal Services.
Where does the information come from?
The hotline uses publicly available data from the City of Aurora's website, open APIs, and other official sources. EffiGov continuously updates this knowledge base to ensure you receive the most current and accurate information.
Does it work after hours?
Yes. If you call outside normal business hours, the hotline can still text you the correct after-hours contact, emergency numbers, or links to submit your request online.
Is my information shared with the city?
Only the details needed to file your service request are shared (for example, your name, phone number, and the description you provide). EffiGov does not sell or share personal data for any other purpose.
Will I be contacted by EffiGov?
You may receive a one-time confirmation text after your call, but we will never send recurring marketing messages.